The rules governing the use of DAHEM systems and services — in clear language, without complication.
Last updated: October 7, 2026. These terms govern the use of the dahem.cloud website and DAHEM's systems and services. By using the website or any of our systems you agree to these terms, and if you use the service on behalf of a business you declare that you are authorized to bind it to them.
DAHEM provides cloud business-management systems (used online by subscription) and licensed desktop editions of some systems, alongside custom development and technical support services. System features may evolve and update continuously without materially affecting the core purpose the customer subscribed for.
The user undertakes to use the systems for lawful purposes related to their business's activity, and it is prohibited to: attempt to breach the systems or exceed access permissions, introduce malicious software, or use the service in activities violating the laws in force in the country of use.
Prices and subscription plans are governed by the quotations and contracts signed with each customer, and prices exclude VAT unless stated otherwise. The subscription renews under the agreed plan, and either party may decline renewal by notifying the other a reasonable time before the current term ends.
We make reasonable efforts to keep the cloud systems available around the clock; the service may pause temporarily for maintenance or updates, with prior notice whenever possible. Technical support is provided through our official channels (email and WhatsApp) during announced working hours.
The systems, software, the «DAHEM» trademark and all their materials are the property of DAHEM, and the license transfers no ownership to the user. In return, the customer's data and business data entered into the systems are entirely the customer's property, and we claim no right over them beyond processing them to provide the service under the Privacy Policy.
The service is provided «as is», with our commitment to reasonable professional care. We are not liable for indirect losses, or losses resulting from use that violates these terms or from failures beyond our control, and our liability in all cases does not exceed the value of the customer's subscription for the period in dispute, within the limits permitted by law.
The customer may terminate their subscription by not renewing. We may suspend an account that violates these terms after notifying it and giving it a reasonable chance to correct the violation, except for serious violations (such as harming the system's security), where suspension is immediate. On termination, the customer may request a copy of their data within a reasonable period before it is permanently deleted.
These terms are governed by the laws of the Arab Republic of Egypt, unless a customer contract agrees in writing on another applicable law in the customer's country.
We may update these terms from time to time; the update is published on this page and active customers are notified when it is material. For inquiries: info@dahem.cloud.
DAHEM provides cloud business-management systems and licensed desktop editions under non-exclusive, non-transferable licences tied to the subscribing organisation. Fees and plans follow each customer's quotation or contract and exclude VAT unless stated otherwise. Customer data entered into the systems remains the customer's property; DAHEM's software and brand remain DAHEM's intellectual property. Services are provided with reasonable professional care; liability is limited as described in the Arabic text, which prevails in case of any discrepancy. These terms are governed by the laws of Egypt unless a customer contract states otherwise. Contact: info@dahem.cloud. Last updated: 7 October 2026.
